Website & Service Terms
Effective: 29 September 2026
TRIGGERMINT AI CAPITAL LTD
Company Number: 16688139
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Director: Andre Wessels
Email: [email protected]
1. Scope and contracting party
These terms govern business use of the TRIGGERMINT UK EPR website, customer workspace, paid subscriptions and paid data-migration services. The service is supplied by TRIGGERMINT AI CAPITAL LTD. By creating a paid account or using a paid service, the customer agrees to these terms.
2. Service
TRIGGERMINT provides software for UK packaging EPR data collection, file import, validation, workflow management, evidence storage and preparation of reporting outputs. Features may include paid migration of existing data, subscription billing, audit records and integrations with third-party systems.
3. Customer account and security
The customer must provide accurate account information, keep credentials confidential and ensure that only authorised personnel use the workspace. The customer must promptly notify TRIGGERMINT of suspected unauthorised access.
4. Fees, subscriptions and billing
Subscription prices and one-time migration fees are shown before checkout. Payments are processed by Stripe. Recurring subscriptions continue until cancelled. Customers can manage payment methods, invoices, plan changes and cancellation through the Stripe Customer Portal. Unless the checkout states otherwise, cancellation takes effect at the end of the current paid billing period. Applicable taxes are handled according to the billing information and tax treatment shown by Stripe.
5. Existing-data migration
Paid migration fees are based on the declared or detected SKU volume. Payment unlocks the corresponding migration-upload workflow. The customer is responsible for supplying data in an accepted format and for the accuracy and lawful use of that data. Materially incorrect volume declarations, corrupted files or data outside the purchased scope may require a new quotation before processing continues.
6. Customer data and regulatory responsibility
The customer remains responsible for the completeness and accuracy of business, product, packaging and transaction data supplied to the service, and for determining its legal obligations. TRIGGERMINT prepares and manages compliance data and reporting outputs; it does not become the statutory producer or replace any legally required approval or submission by the customer or its authorised compliance scheme.
7. Reports and outputs
Outputs are generated from customer-supplied or connected data and the configuration active at the time of generation. The customer must review material outputs before regulatory submission. Where no authorised direct submission interface is available, TRIGGERMINT provides a submission-ready output for the customer or its authorised scheme to submit.
8. Third-party services
The service relies on third-party infrastructure and may connect to marketplaces, payment providers, email providers, compliance schemes and government or public-data services. Their availability, credentials, scopes, rate limits and terms remain outside TRIGGERMINT's control.
9. Availability and changes
TRIGGERMINT may deploy security, regulatory and functional updates without prior notice where reasonably necessary. Planned changes that materially reduce a paid core function will be communicated where practicable. Temporary interruptions may occur for maintenance, security incidents or third-party outages.
10. Intellectual property
TRIGGERMINT retains all rights in the platform, software, templates, workflows and documentation. The customer retains rights in its uploaded business data. The customer grants TRIGGERMINT the rights necessary to process that data solely to provide, secure and improve the contracted service in accordance with these terms and applicable data-protection requirements.
11. Confidentiality and data protection
Each party must protect confidential information received from the other and use it only for the agreed purpose. Where TRIGGERMINT processes personal data on the customer's documented instructions, the Data Processing Terms form part of these terms.
12. Suspension and termination
TRIGGERMINT may suspend access where reasonably necessary for security, unlawful use, material breach or non-payment. Either party may terminate in accordance with the applicable subscription and cancellation arrangements. On termination, access to paid functionality ends when the paid period expires unless suspension or immediate termination is justified by a material breach.
13. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, neither party is liable for indirect or consequential loss, loss of profit or loss arising from inaccurate customer data or a third-party service outside its reasonable control. TRIGGERMINT's aggregate liability arising from the paid service is limited to the fees paid by the customer to TRIGGERMINT for the affected service during the 12 months preceding the event giving rise to the claim.
14. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory law that applies otherwise.
15. Contact
Contract, compliance and service questions may be sent to compliance@{PUBLIC_DOMAIN}. Billing questions may be sent to billing@{PUBLIC_DOMAIN}.